Winner Process Management Category Award
“OICS - Opportunity to Improve Customer Service
“In November 2003, the South Taranaki District Council became one of the first Councils in New Zealand to achieve ISO 9001 International Quality Management Standard accreditation for the whole Council. … The Council’s aim to use the ISO standard to improve the way we work and the delivery of services to our customers resulted in the development of a Business Improvement System for the whole Council. … The key mechanism of our Business Improvement System is the Opportunity to Improve Customer Service System known as “OICS”.”
View the project summary - Project - PM - South Taranaki DC - OICS System.pdf
For further information about this project contact graham.young@stdc.govt.nz
Judges' Commendation Process Management Category
Wellington City Libraries: Branch Optimum Stock Sizes Project (B.O.S.S.)
“The B.O.S.S. project was undertaken as a means to provide customer-focused collections in each of Wellington City Libraries’ twelve branch libraries…. As a result of the B.O.S.S. Project and B.O.S.S.i, the implementation phase of the project, the previously tired and under-used branch library collections have been transformed into up-to-date customer-focused collections appropriate to the size of each library’s customer base.”
View the project summary - Project - PM - Wellington CC Libraries - BOSS.pdf
For further information about this project contact jane.hill@wcc.govt.nz
Other Entries in Process Management Category
Manawatu Wanganui Civil Defence Emergency Management Group
“Legislation enacted in December 2002 requires all regions within New Zealand to establish CDEMG groups, however, our work towards the CDEMG concept began in the Manawatu-Wanganui region in 1998….This Group was formed after the region identified a need for a coordinated and collegial approach to emergency management….The proactive …approach by our regions’ CDEMG … meant that when the new legislation was introduced in December 2002, it was implemented seamlessly and was effectively already considered “business as usual”.
View the project summary - Project - PM - Horizons RC - HRC and MW CD EM Group.pdf
For further information about this project contact michael.mccartney@horizons.govt.nz
Using Technology to improve process management enhancing the efficient and effective response to the February 2004 significant Storm event in the Manawatu District