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Home > NZ Post Local Government Excellence Awards > New Zealand Post Management Excellence Awards - Entries 2004 to 2009 > 2008


Celebrating new ideas

2008 New Zealand Post Group Local Government Excellence Awards

 

Building Organisational Capability Category Award Winner and Supreme Award Winner

 

Thames-Coromandel District Council

Masterplan Consent Tracking Project 

"Back in 2005, the Thames Coromandel District Council (TCDC) began investigating ways to introduce improvements to the management of its District Plan.  After three years, we have implemented a system, which provides access to property mapping, and land use information for planners, developers, and members of the community.  The system has been specifically designed to provide a complete on-line planning system comprised of two key components. A database version of Council’s District Plan, which can be interrogated internally and publicly via Councils website’ and an on-line viewing tool, which allows users to track the progress of their application in real time on a 24/7 basis."

  • Download the awards entry >>>>
  • Download appendix to entry setting out additional information >>>>
  • For further information about this entry contact: Richard Foster richard.foster@tcdc.govt.nz
Building Organisational Capability Category Commendation
Manukau City Council
Safe Staff, Secure Staff at Manukau City Council

The safety and welfare of all of our staff who are at the front line in roles such as librarians, parking wardens and environmental health officers is paramount.   Ensuring our people have the resources and the tools to keep safe within these front line roles is critical. In July 2007, MCC became aware of the real need to develop a process to better manage the risk of violence to staff due to the increasing number of violent incidents from non-employees.  MCC developed a ‘Violence in the Workplace’ policy in which violence, in any form, will not be tolerated or condoned by the organisation. The council is committed to taking all practical steps to deal with violence as a workplace hazard and to appropriately support employees who may be at risk.

  • Download the awards entry >>>> 
  • For further information about this entry contact: Syd Sykes: Manager - Health & Safety - syd.sykes@manukau.govt.nz
Auckland City Council
Establishing a Project Management Office (PMO)

Auckland City faces the challenge of managing and delivering a portfolio of projects, which continue to grow in complexity and size. Good project management is a necessity at Auckland City. Project work informs a significant part of how the Council delivers its strategies.  In early 2006, project management practices were examined.  This highlighted a range of issues involving capabilities, processes and systems in all areas of project

management. The recommended solution was the planning for and establishment of a Council-oriented Programme

Rotorua District Council
 “Outstanding Pool” – “He Wharekaukau Kohure”

The Rotorua was traditionally an under performing department within Council.  Council identified that a positive change could only occur once staff accepted that there needed to be improvements and were actually committed to supporting the project. The challenge was therefore to transform the mind-set of staff within the Centre from being reactive to one of making an on-going change for the better,  create a high performance work place and unleash the potential within the organisation.

Waitakere City Council       

Developing a framework for enhanced customer experience

 In the 2002 Waitakere City Council signaled its intention make customer services a priority.  Many projects to enhance customer services were initiated across the organization, but the focus and varied from department to department.  The senior management team identified a need to consolidate and channel customer service enhancement efforts and established a “Customer Services and Complaint Processing Overview Group” in March 2004.  The group was tasked with looking at ways to provide consistent service delivery, driven by a framework that would establish clear expectations and standards that would be understood by all parties.

  • Download the awards entry >>>>
  • You can download a range of resources developed by the project
    • Customer Service Charter (for public) >>>>
    • Excellence in telephone usage and call management (card)>>>>
    • Customer Service Charter (For staff) >>>>
    • Excellence in telephone usage and call management (brochure)>>>>
    • Dealing with Compliments, Complaints and Suggestions (for public) >>>>
    • Statement of Commitment >>>>
    • Compliments and Complaints Management Process (for staff) >>>>
  • For further information about this entry contact: Sandie Martin Sandie.Martin@waitakere.govt.nz
Auckland Libraries    
Auckland City Libraries Information Resources' Process Improvement Project

This process improvement project focused on the need to reduce the number of days that it took to move new library materials onto the library shelves for customer access. After the implementation of a new library management system, in 2005, the number of shelf-readiness days ballooned out to 95 days – the goal was to reduce this to 20 days and then an average of 7 days.  This was achieved in 2008.  The objective was to create an integrated supply chain with flexible process systems.



The guidance modules published by the programme are designed to assist local authority managers gain assurance that their processes comply with legal obligations.  They are not a substitute for the seeking of professional legal advice and the exercise of sound judgement about when it is necessary to do so.