Real Service Real Time — New Plymouth District Council, New Zealand
The potential that new technologies offer for improvements in services to the public can be easy to see but harder to realise effectively. New Plymouth District Council’s (Pop 70,000) Real Service Real Time has proven a real winner, producing spectacular gains in the management of the maintenance of water, wastewater and sewerage systems. The solution deployed integrates a range of technologies, systems, data and communication tools to create a single seamless and efficient way to monitor and manage performance accurately. This technologically innovative system has increased customer service levels significantly, enabled efficient contract management and is reducing lifecycle costs – through less administration/overhead cost and the provision of better input into lifecycle analysis for future decisions.
PRESENTERs – Peter Hebden, Manager Geospatial and Asset Strategy, Anthony Wilson, General Manager Community Assets
WORKSHOP SPONSORED BY THE DEPARTMENT OF INTERNAL AFFAIRS, NEW ZEALAND
WORKSHOP FACILITATOR – Don Mackay, Manager Good Practice and Policy, SOLGM
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For further information about the New Plymouth District
http://www.newplymouthnz.com/
This case study is based on the project which won the Technology Innovation category in the 2004 New Zealand Post Management Excellence Awards