Shared Services IT Stream

LOCAL GOVERNMENT AFTER HOURS SHARED SERVICE

On 26 April 2005 New Zealand’s first shared service Local Government after Hours Contact Centre was launched. The Centre is run by Local Government staff using Local Government expertise supported by Local Government software and state of the art Call Centre technology and operates 365 days of the year. Nine Councils are currently using the service and include Regional, City and District Councils. This case study will show you how we created a Local Government shared service that increases the hours of availability of your key business activities, improves your after hours customer focus, provides an after hours service that continues to meet customer expectations and standardises the level of Local Government after hours service.

Mike Manson, Business Development Executive, Palmerston North City Council

• Case Study Write-up not available  
• Workshop Presentation not available

TARANAKI REGIONAL XPLORER

Taranaki Regional Xplorer is a collaborative GIS solution from theTaranaki Regional Council, the Stratford District Council and the South Taranaki District Council. It provides a one-stop shop for easy free public access to a broad range of spatially based information about the Taranaki region.  Xplorer is a national, if not international, first for the collaboration of local authorities in the provision of public information. Many local authorities have GIS websites but the collaborative nature of Xplorer means the quantity and quality of the information presented is a leap forward in the provision of free and useful information.

Mike Nield, Director Corporate Services, Taranaki Regional Council

• Case Study Write-up >>>> (PDF)
• Workshop Presentation (edited) >>>> (Powerpoint)

PURCHASING OF NETWORK PRINTERS, MULTI UNCTION MACHINES AND COPIERS

Christchurch City Council’s IT and Procurement units worked together to negotiate significantly reduced prices for the purchase and lease of printers, multi-function machines and copiers from Ricoh NZ. To increase their negotiating power, they invited a number of other local authorities and council owned organisations, mainly in the South Island, to be part of this project. Twenty-six organisations are now participating in this agreement, which has been named the Regional Purchasing Group (RPG). This has enabled the Christchurch City Council and other participants to achieve significant cost saving from Ricoh due to economies of scale.This process has been so successful that the RPG is undertaking further negotiations for the purchase of personal computer hardware and software licensing.

Mohammed Sayeed, Support and Customer Service Manager, Christchurch City Council

• Case Study Write-up >>>> (PDF)
• Workshop Presentation>>>> (Powerpoint)

ANYQUESTIONS.CO.NZ

AnyQuestions.co.nz and UiaNgaPatai.co.nz is a collaborative project that is one of the most ambitious and exciting digital reference projects the country has seen. The service provides an online reference service for all New Zealand school students where they communicate with a librarian to help them find the information they need from relevant, quality sources. The service is provided by libraries in collaboration with the government and those in the information and education sectors: The National Library of New Zealand, Auckland, Christchurch, Dunedin, Manukau, North Shore and Waitakere City Libraries, Rodney District Libraries and the Ministry of Education. Other participants include: the School Library Association of New Zealand Aotearoa (SLANZA) and Horowhenua Library Trust.

Anthea Hamlet, Any Questions Service Manager, National Library of New Zealand

• Case Study Write-up >>>> (PDF)
• Workshop Presentation >>>> (Powerpoint)